|
|
|
| ABOUT | LEGAL | CONTACT US | SEARCH | SPECIAL OFFERS | HOW TO... | FORUMS | HOME | |
|
Return Goods Policy |
|
|
OUR ERROR
Goods
that are shipped to you incorrectly through an error on our part, namely
an incorrect part number or a packaging mistake, will be accepted for
return at no charge and any return shipping charges you may incur will
be credited to your account. Simply visit our
help desk and
request a Return Material
Authorization Number. We will, immediately upon
notification, reship the correct material and will credit your account
for the incorrect material upon receipt.
YOUR
ERROR
We
are available every business day via both phone and email to discuss any
questions you may have regarding our products and to help ensure that
you receive the correct part. However, if you order material that
is then shipped to you and received by you, the material is then subject
to a restocking and handling charge as determined by the manufacturer
and BoatFix, typically 10-25%. In the case of special orders, some
material may not be returnable, subject to manufacturer's
policies. In all cases, the material to be returned must be
returned with all of its original packaging, insured for the value of
the product and in "as new"
condition, shipped in a separate box via UPS or USPS priority with
tracking numbers. All requests for product return must be made
via our
help desk and all
material must be received by us within 15 days of your date of receipt.
Material received without a Return Material Authorization number will
not be accepted and credit will not be issued. You are encouraged to call or write to us to
ensure that the product you are purchasing is the correct one for your
application. Software, Videos, Guns and products that are software based or are
considered Consumer Electronics, like DVD players and Two-Way radios, as
well as remanufactured units, are not
returnable - unless the
product is defective.
PRODUCT WARRANTIES
BoatFix has diligently researched the sources of its merchandise and represents only items of the highest quality.
HOWEVER - - BoatFix makes no warranty, expressed or implied, over and above that of the manufacturers of the products purchased. All product is covered by the producer of the
item purchased and any claims should be directed appropriately. Copies of these warranties are available upon request.
DAMAGE/LOSS/SHORTAGE
Product packaging is done with care to insure that your order is received in good condition. For shipment via U.P.S., U.S.P.S., or
common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file the proper claim with the delivering carrier. Damage and shortage of packages is the
responsibility of the delivering carrier. Shipping is FOB,
shipper.
SOFTWARE
Software is only
returnable only if defective. Defective
software may be returned for replacement only. Chart Cartridges,
DVDs, VHS tapes, etc.
are considered software because they can be copied.
|
|
Copyright © 2003, 2004, 2005, 2006, 2007 Boatfix, Inc. All rights reserved. Boatfix.com specializes in marine engine parts and boating accessories; including risers, manifolds, alternators, starters, water pumps, bilge pumps, pistons, gaskets, lifejackets ( PFD ), hoses for Mercruiser, Crusader, OMC, Volvo, Sea Maxx, Evinrude, etc. (Gas and Diesel)- you name it. If it goes on a boat, it's in our catalog! |