Goods that are shipped to you incorrectly through an error on our part, namely an incorrect part number or a packaging mistake, will be accepted for return at no charge and any return shipping charges you may incur will be credited to your account.  Simply visit our help desk and request a Return Material Authorization Number.    We will, immediately upon notification, reship the correct material and will credit your account for the incorrect material upon receipt.   

 

YOUR ERROR

 

We are available every business day via both phone and email to discuss any questions you may have regarding our products and to help ensure that you receive the correct part.  However, if you order material that is then shipped to you and received by you, the material is then subject to a restocking and handling charge as determined by the manufacturer and BoatFix, typically 10-25%.  In the case of special orders, some material may not be returnable, subject to manufacturer's policies.    In all cases, the material to be returned must be returned with all of its original packaging, insured for the value of the product and in "as new" condition, shipped in a separate box via UPS or USPS priority with tracking numbers.    All  requests for product return must be made via our help desk and all material must be received by us within 15 days of your date of receipt.  Material received without a Return Material Authorization number will not be accepted and credit will not be issued.  You are encouraged to call or write to us to ensure that the product you are purchasing is the correct one for your application.  Software, Videos, Guns and products that are software based or are considered Consumer Electronics, like DVD players and Two-Way radios, as well as remanufactured units, are not returnable - unless the product is defective. 

 

PRODUCT WARRANTIES

 

BoatFix has diligently researched the sources of its merchandise and represents only items of the highest quality. HOWEVER - - BoatFix makes no warranty, expressed or implied, over and above that of the manufacturers of the products purchased. All product is covered by the producer of the item purchased and any claims should be directed appropriately. Copies of these warranties are available upon request.

 

DAMAGE/LOSS/SHORTAGE

 

Product packaging is done with care to insure that your order is received in good condition. For shipment via U.P.S., U.S.P.S., or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file the proper claim with the delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.  Shipping is FOB, shipper. 

 

SOFTWARE