24/7 Peace of Mind: How Boat Fix’s Founder is Redefining Customer Support in Boating

Alastair Crawford, founder of Boat Fix, explains how our 24/7 live customer support — including the around-the-clock Mechanical Helpline — is transforming the boating experience. By offering immediate assistance at any time of day, Boat Fix not only provides boaters with peace of mind on the water, but also helps dealers, manufacturers, and the wider industry strengthen customer loyalty and retention. It’s a model built on reliability, trust, and keeping boaters confident every time they step aboard. 

Watch the Video
In this short video, Alastair shares the story behind Boat Fix’s commitment to always-on support and why it matters to both boaters and the industry. Hear firsthand how a simple promise — being there 24/7 — is redefining what exceptional customer service looks like on the water.